Limited Warranty of Quality Assurance

All Reliance Brand Locks come with a Limited lifetime mechanical warranty.

This guarantees that the locks are free from all defects in material and workmanship for the life of the product from the date of purchase by the original purchaser. This warranty lasts only while the original purchaser owns the product.

Apart from 10B, 17A, C3 and L1 finishes which are specifically designed to wear much quicker, the locks carry a five year finish warranty from the date of purchase by the original purchaser. A finish deterioration occurring from the use of paints, solvents or other chemical is not a defect and therefore is not covered by this warranty. This warranty lasts only while the original purchaser owns the product. Warranty on all Electronic Locks are limited to one year only.

This Warranty does not cover:

  • Damage resulting from negligence, misuse, or accident occurring after installations.
  • Damage due to use outside normal conditions.
  • Defects resulting from any modifications or improper installations.
  • Improper torque (tightening) during or after installation.
  • Improper door preparations.
  • Locks installed without the original components supplied along with the proper installation procedure.
  • Finishes which are specifically designed to wear over time (10B, 17A, C3, L1).
  • Products installed within five kilometers of water (ocean, lakes, rivers etc.),  harsh environments and /or commercial or industrial applications are not covered in the warranty.

SJ Imports Ltd. does not assume any obligation other than the replacement or repair of the defective part or parts upon inspection, along with the proof of purchase during the warranty period. The company will either provide a credit, exchange product or repair the defective parts of any product deemed to be defective due to materials or workmanship. The company’s maximum liability hereunder is limited to the purchase price of the product. The company is not liable for any labour charges, removal and re-installation expense, freight or postage or any incidental or consequential damages resulting from any defective product.